Just a week to go before the Complexity and Management Centre’s online Symposium/Practicum exploring the role of conflict, particularly in the time of Covid-19. There are still a few places remaining, which you can book here.
The morning comprises reflections in a large group setting to experience the significance of conflict to the everyday processes of getting things done together. In the afternoon there will be seminars run by practitioner-scholars who will invite delegates to think about what’s going on for them in their organisational setting as a way of further exploring the generalisability of their insights.
Our last post to warm us up for the event comes from Professor Emma Crewe, who teaches at SOAS and is a supervisor on the DMan programme.
When people fall apart
These days, as I bounce from one virtual room to the next, shapeshifting from my various research teams to a discussion about university finance to teaching PhD students, with no gaps and virtually no gossip in between, my energy drains away all too easily. We no longer have the ability to discern the subtle emotional signs or the cunning political tactics employed by those around us. We are becoming more ignorant of each other. I can’t say no to these conversations in two-dimensional space because a pull towards collaboration draws me in; but often they leave me feeling empty – it is so hard to read each other and innovate together when we can’t meet, body-to-body, face-to-face, eye-to-eye. To innovate you need to move from separate, differing positions to a new relationship, understanding or action. My experience of Covid is that stuckness is more common than movement.
Exploring the complexity of conflict and organising in the time of Covid-19
The Symposium booking site is now open and is available here . You can see the agenda for the day here.
The following is a post by member of DMan faculty Professor Karen Norman which speaks into the theme of the conference:
Exploring the complexity of conflict in organising in the time of Covid: washing our hands of a problem?
Infection prevention and control (IPC) in hospitals is essential at the best of times, but especially so in a time of Covid. From my previous experience as a Board Director responsible for Infection Control in hospitals, I understand the challenges facing staff in maintaining high IPC standards. In 2003, I was involved in a national initiative to reduce the incidence of hospital acquired Methicillin Resistant Staphylococcus Auereus, (MRSA) bacteraemias, because 9% of hospital inpatients had infections acquired whilst in hospital, equating to100,000 incidents a year, costing the National Health Service (NHS) around £1 billion (N.A.O. 2000). The term ‘hospital acquired infection’ sits uncomfortably with me, given Florence Nightingales’ founding values that hospitals should ‘do the sick no harm.’ A significant causal factor in their spread cited was the poor hand hygiene of the health professionals when caring for patients. Thankfully, progress has been made in recent years, with the hospital I refer to in this blog meeting their target of zero cases of avoidable MRSA in the last year. But what I have noticed amidst the intense discussions we have been having of late with regard to stopping the spread of Covid, is how similar problems are re-surfacing to those we faced when reducing the spread of MRSA, most notably with regard to compliance with ‘best practice’ as set out in our IPC policies and procedures. I share the following narrative to help think about why implementing corporate values such as ‘patient safety’, or ‘doing no harm’ might not be so easy as people seem to think.